Cookie Policy

What Are Cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and provide information to the owners of the site.

How We Use Cookies

InboxIssue, a product of DuoCircle LLC, uses cookies for the following purposes:

• Essential Cookies: These are necessary for the website to function properly and cannot be switched off. They are usually only set in response to actions made by you such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site.
• Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites.

Types of Cookies We Use

First-Party Cookies

These are cookies set by the InboxIssue website itself and can only be read by this site.

Third-Party Cookies

These are cookies set by domains other than InboxIssue. We use third-party cookies for:

• Analytics and performance tracking (e.g., Google Analytics)
• Customer support and chat functionality
• Marketing and advertising purposes

Specific Cookies We Use

Cookie Name	Purpose	Type	Duration
_session_id	Maintains user session	Essential	Session
cookie_consent	Stores cookie preferences	Essential	1 year
_ga	Google Analytics tracking	Analytics	2 years
_gid	Google Analytics tracking	Analytics	24 hours

Managing Your Cookie Preferences

You have the right to decide whether to accept or reject cookies (except strictly necessary cookies). You can exercise your cookie preferences by:

• Cookie Settings: Click the "Manage Preferences" button in the cookie banner or click here to adjust your cookie settings at any time.
• Browser Settings: Most web browsers allow you to control cookies through their settings preferences. However, limiting cookies may impact your experience of the site.
• Opt-out Links: You can opt out of third-party cookies using the following links:
  • Google Analytics: https://tools.google.com/dlpage/gaoptout
  • Network Advertising Initiative: https://optout.networkadvertising.org/
  • Digital Advertising Alliance: https://optout.aboutads.info/

Your Rights Under California Law (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information collected through cookies:

1. Right to Know About Personal Information Collected, Disclosed, or Sold

You have the right to request that we disclose:

• The categories of personal information we've collected about you
• The categories of sources from which the personal information is collected
• Our business or commercial purpose for collecting or selling personal information
• The categories of third parties with whom we share personal information
• The specific pieces of personal information we've collected about you

2. Right to Delete Personal Information

You have the right to request that we delete any of your personal information that we collected through cookies, subject to certain exceptions.

3. Right to Opt-Out of the Sale or Sharing of Personal Information

You have the right to opt-out of the sale or sharing of your personal information. We do not sell personal information in the traditional sense, but we do use analytics and marketing cookies that may constitute "sharing" under California law.

To opt-out: Click Do Not Sell or Share My Personal Information or adjust your cookie preferences using the settings above.

4. Right to Correct Inaccurate Personal Information

You have the right to request correction of any inaccurate personal information we maintain about you.

5. Right to Limit Use and Disclosure of Sensitive Personal Information

You have the right to limit the use of sensitive personal information. However, we do not collect sensitive personal information through cookies.

6. Right to Non-Discrimination

We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not:

• Deny you goods or services
• Charge you different prices or rates
• Provide you a different level or quality of goods or services
• Suggest that you may receive different treatment for exercising your rights

California "Shine the Light" Law

California Civil Code Section 1798.83 permits users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes.

Information We Collect Through Cookies

Through cookies, we may collect the following categories of personal information:

• Identifiers: Cookie IDs, IP addresses, device IDs
• Internet Activity: Browsing history on our site, search history on our site, interaction with our website
• Geolocation Data: Approximate location based on IP address
• Inferences: Preferences and interests based on your activity

How to Exercise Your California Privacy Rights

To exercise any of these rights, California residents may:

• Email us at: privacy@duocircle.com
• Call us toll-free at: 1-888-600-3842
• Submit a request through our Privacy Rights Request Form
• Use the cookie preference settings above

Verification Process

To protect your privacy, we will verify your identity before responding to your request. We may ask you to:

• Provide information that matches information we have on file
• Confirm your email address
• Provide additional documentation if necessary

Authorized Agents

You may designate an authorized agent to make requests on your behalf. Your agent must provide written proof of authorization, and we may still require you to verify your identity directly.

Response Timeline

We will acknowledge receipt of your request within 10 business days and respond substantively within 45 calendar days. If we need additional time, we will notify you of the extension period (up to 90 days total).

California Residents Under 16

We do not knowingly collect or sell personal information of minors under 16 years of age without appropriate consent.

Your Rights Under GDPR

If you are in the European Economic Area (EEA) or United Kingdom, you have the following rights:

• Access: You can request access to information about the cookies we use.
• Rectification: You can request correction of inaccurate data collected through cookies.
• Erasure: You can request deletion of data collected through cookies.
• Restriction: You can request restriction of processing of data collected through cookies.
• Portability: You can request a copy of data collected through cookies.
• Object: You can object to the use of cookies for certain purposes.
• Withdraw Consent: You can withdraw consent for cookies at any time through our preference center.

Do Not Track Signals

California law requires us to disclose how we respond to web browser Do Not Track (DNT) signals. Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want your online activities tracked. We currently do not respond to browser Do Not Track signals. However, you can manage your cookie preferences using the tools provided above, which accomplishes the same goal of limiting tracking.

Financial Incentives

We do not offer financial incentives for the collection, sale, or sharing of personal information through cookies.

Categories of Third Parties We Share Information With

We may share information collected through cookies with:

• Service Providers: Companies that provide services on our behalf (e.g., analytics, hosting)
• Business Partners: Companies we partner with to provide services
• Analytics Providers: Google Analytics and similar services
• Legal and Compliance: When required by law or to protect rights

Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children through cookies.

Updates to This Policy

We may update this Cookie Policy from time to time. We will notify you of any changes by posting the new Cookie Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about our use of cookies, please contact us:

Email: privacy@duocircle.com

Mail:
DuoCircle LLC
5965 Village Way
Suite 105-234
San Diego, CA 92130

For EU/UK residents, you may also contact our data protection representative:
VeraSafe
Contact form: https://verasafe.com/public-resources/contact-data-protection-representative